We earlier brought to you the story where Dell couldnt figure out how to make keyboards after so many years in existence. To add salt to the injury, they were at the time working on a resolution of the issue. Well after a day of that , they realised that they should stop shipping the defective computers.
The solution that Dell has now arrived upon is sending out a new keyboar kit (which geeks can fit) or Dell is ready to send a tech representative to do it for you at your home at your convenience. This sounds good to me. They do claim that its easy to install, but I suggest users take the second option to save themselves from any heart burn.